Privacy Policy

Emora ("Emora", "we", "us", or "our"), operated by Tulos Technologies Pvt Ltd, respects your privacy. This Privacy Policy explains what personal information we collect when you use the Emora mobile application and related services (the "Platform"), how we use and share it, and the choices and rights you have. By using the Platform, you agree to this Policy.

1. Who we are

The Platform lets you connect with listeners and professionals for paid conversations over audio or video calls and chat, using in-app credits ("coins"). Tulos Technologies Pvt Ltd is the controller of the personal information described here. You can reach us at support@emoraapp.in.

2. Information we collect

Account and identity

Sign-in details. You sign in with your phone number (verified by a one-time code) or with Google Sign-In. When you use Google, we receive your Google account's email address and use it to create or link your account.
Profile. A display name/nickname you choose. You may optionally provide other profile details in-app; we collect only what you enter.
Account status. Your role (user or professional) and account standing (for example, active or suspended) so we can operate and moderate the service.

Payments and, for professionals, payout details

Purchases. When you buy coins, payment is processed by our payment gateway (Razorpay). We do not collect or store your full card number, UPI PIN, or bank credentials — those are handled by the gateway. We store a record of the transaction (order reference, amount, currency, and the coins credited).
Professional payouts. If you provide services as a professional, we store the payout details you enter (such as a UPI ID or bank account name, number, and IFSC) so we can pay your earnings.

Your communications and activity

Calls. Audio/video calls are carried over a real-time media provider (LiveKit). We do not record call audio or video. We keep a record of the call (participants, type, duration, and the coins charged) for billing and support.
Chat. Messages you send through the Platform are stored so conversations persist and can be delivered and billed. A limited number of authorized staff may review chat messages to investigate reports, resolve billing disputes, and enforce our terms; every such access is logged. Please do not share sensitive personal information in chats.
Ratings and feedback. Any rating or comment you leave.

Device and technical information

Push token. A notification token from Firebase Cloud Messaging so we can send call and message notifications to your device, along with the device platform.
Basic app data. Information your app sends with requests, such as app version and platform, used to run and support the service.

Permissions the app may request

The app asks your device for permissions only to provide features you use — for example, notifications (to alert you to incoming calls and messages) and microphone and camera access (to place audio and video calls). You can manage these in your device settings; declining a permission may disable the related feature.

We do not use third-party advertising or analytics/tracking SDKs, we do not build advertising profiles, and we do not store your precise location or IP address for tracking. We do not sell your personal information.

3. How we use your information

To create and secure your account and sign you in.
To provide the core service — connecting you for calls and chat, and metering coins.
To process coin purchases and, for professionals, to pay out earnings.
To send service communications and notifications (such as incoming calls and messages).
To provide customer support and resolve disputes.
To keep the Platform safe — preventing fraud and abuse and enforcing our Terms.
To comply with law and respond to lawful requests.

4. How we share information

We share personal information only as needed to run the service, and with providers who process it on our behalf under appropriate confidentiality obligations:

Payments: Razorpay (coin purchases) and, for professional payouts, our payout provider.
Sign-in: Google (to verify Google Sign-In).
Notifications: Firebase Cloud Messaging (Google) to deliver push notifications.
Calls: our real-time media provider (LiveKit) to connect audio/video.
Crash and error reporting: Firebase Crashlytics (Google) for app crashes, and Sentry for server errors. These receive diagnostic information — the error, where in our code it happened, and device or request details. We configure them not to send message content, phone numbers, or sign-in credentials.
Analytics: Google Analytics for Firebase, to understand which features are used and where people get stuck.
Hosting and infrastructure: our cloud hosting, database, object storage, and content-delivery/security providers.

Some of these providers process information outside India, including in the United States. We share only what each one needs for the purpose listed above.

We may also disclose information if required by law, to enforce our Terms, or to protect the rights, safety, and security of our users, the public, or Tulos Technologies Pvt Ltd. If our business is transferred, information may be transferred as part of that transaction.

5. Cookies and similar technologies

Emora is primarily a mobile app and does not rely on advertising cookies. Any web pages we operate (such as this one) use only what is necessary to serve the page.

6. How long we keep your information

We keep personal information for as long as your account is active and as needed to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. Transaction and communication records may be retained for the periods required by applicable law. When information is no longer needed, we take steps to delete or de-identify it.

7. Your rights and choices

Subject to applicable law, you may request to access, correct, or delete your personal information, or to withdraw consent. To make a request — including to delete your account and associated data — email us at support@emoraapp.in. We will verify your request and respond within the time required by law. Note that some information may be retained where the law requires or permits it.

8. Security

We use reasonable technical and organizational measures to protect your information, including encrypted transport and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Keep your device and sign-in secure and tell us promptly if you suspect unauthorized access.

9. Children

The Platform is intended for adults and is not directed to children. You must be at least 18 years old to use Emora. If we learn that we have collected information from a person under the required age, we will delete it.

10. Compliance

This Policy is published in accordance with applicable Indian law, including the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023 to the extent it applies. It also serves as the notice required to be published by intermediaries.

11. Changes to this Policy

We may update this Policy from time to time. The current version will always be available on this page. Your continued use of the Platform after an update means you accept the revised Policy.

12. Grievance officer and contact

For questions about this Policy or to raise a privacy grievance, contact:

Grievance Officer: grievance@emoraapp.in
General support: support@emoraapp.in
Report abuse: abuse@emoraapp.in