Terms & Conditions

These Terms & Conditions ("Terms") are a binding agreement between you and Tulos Technologies Pvt Ltd ("Emora", "we", "us", or "our") and govern your use of the Emora mobile application and related services (the "Platform"). By creating an account or using the Platform, you accept these Terms. If you do not agree, do not use the Platform.

1. Definitions

• Account — the account you create to access the Platform.
• User — a person who uses the Platform to connect with professionals.
• Professional (or listener) — a person who provides paid conversation services through the Platform.
• Coins — prepaid in-app credits used to pay for services.
• Services — the calls, chat, and related features offered on the Platform.

2. Eligibility and acceptance

You must be at least 18 years old and able to form a binding contract to use the Platform. You agree to use the Platform only for lawful, personal purposes and not on behalf of anyone else. We may modify these Terms from time to time; the updated version will be posted here and your continued use means you accept it.

3. Your account

You register with your phone number (verified by a one-time code) or with Google Sign-In, and you agree to provide accurate information. You are responsible for activity under your account and for keeping your device and sign-in secure. Tell us promptly if you suspect unauthorized use. Your information is handled as described in our Privacy Policy.

4. Coins, payments, and billing

Services are paid for with Coins, which you buy in advance through our payment gateway. Coins have no cash value, are not transferable between accounts, and are not a deposit or bank instrument. Calls and chats are metered and charged in Coins according to the rates shown in the app at the time; charges are deducted from your balance as you use the Services. We may change prices and rates prospectively.

5. Refunds

Coins are prepaid, and purchases are generally non-refundable once Coins are credited. In limited cases — for example, if your payment was charged but Coins were not credited due to a technical error, and the Coins remain unused — you may request a refund by emailing support@emoraapp.in within 7 working days of the payment with your transaction details. Approved refunds are issued to the original payment method.

6. Nature of the Services

The Platform provides conversation, guidance, and companionship services. The Services are not a substitute for professional medical, mental-health, legal, financial, or other licensed advice, and do not create any professional-client relationship. In an emergency or crisis, contact your local emergency services or a qualified professional. You are responsible for how you use any information received through the Platform.

7. Acceptable use

You agree not to:

• use the Platform for anything unlawful, harmful, harassing, hateful, or fraudulent;
• share sexual content involving minors, threats, or content that violates others' rights;
• solicit or exchange personal contact, payment, or banking details with professionals outside the Platform, or attempt to move interactions off-Platform;
• impersonate anyone, or create accounts to evade a suspension or ban;
• attempt to disrupt, reverse engineer, scrape, or gain unauthorized access to the Platform; or
• copy, resell, or commercially exploit the Platform or its content without our permission.

8. Content, reviews, and feedback

You are responsible for the messages, ratings, and other content you submit, and you confirm you have the right to submit it. You grant us a non-exclusive, royalty-free license to host, store, and use that content to operate and improve the Services. We may remove content or limit features that violate these Terms or the law, but we are not obligated to monitor content.

9. Suspension and termination

You may stop using the Platform and request account deletion at any time by emailing support@emoraapp.in. We may suspend or terminate your access if you breach these Terms, if your activity harms the Platform or other users, or as required by law. On termination your right to use the Platform ends; certain records may be retained where the law requires or permits. Unused Coins remaining at termination for cause may be forfeited to the extent permitted by law.

10. Disclaimers

The Platform and Services are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, to the maximum extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any professional will meet your expectations. Professionals are independent individuals, and we are not responsible for their conduct; report any concern to us at abuse@emoraapp.in.

11. Limitation of liability

To the maximum extent permitted by law, Emora and its affiliates, officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or other intangible losses, arising from your use of or inability to use the Platform. Our total liability for any claim relating to the Services will not exceed the amount you paid for the Services giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Tulos Technologies Pvt Ltd and its affiliates and personnel from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your content, or your misuse of the Platform.

13. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics, war, government action, or failures of power, internet, or telecommunications.

14. Severability and waiver

If any provision of these Terms is held unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver of it.

15. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to any applicable arbitration or dispute-resolution process we adopt, the courts at Thane, India will have exclusive jurisdiction over disputes arising from or relating to these Terms.

16. Contact

Questions about these Terms? Contact Tulos Technologies Pvt Ltd at support@emoraapp.in.

To report abuse or misconduct, email abuse@emoraapp.in. For grievances, email grievance@emoraapp.in.